Questions

• What does it actually cost?

  Splitting a video into its cuts is free. Opening one cut costs 10 credits. Signing up gives you 15 credits, so you can open a cut before paying anything. Full pricing.

• Do I have to paste a token into the extension?

  No. Press Connect in the extension, sign in on the page that opens, and it is done — nothing to copy. If you see a paste box, the extension is an old version; reload it from chrome://extensions.

• A cut is taking forever. Did it break?

  Reading a cut takes a few minutes, and the step label only changes when a whole stage finishes — so the number can sit still for a while. It keeps running if you switch tabs or close the page. If a cut does fail, the credits go back automatically and it returns to its locked state.

• Which sites work?

  Instagram and YouTube work — paste the link, or use the extension. Streaming services with DRM (Netflix and friends) cannot work; those frames cannot be read. A pasted link has a length cap because we download the video on our side; a capture from the extension on Instagram does not, because your own browser collects it.

• Does it work on a phone?

  Yes. Sign in, paste the link into the box at the top of your library, and the video is split into cuts. You can open cuts from the phone too. The browser extension is for desktop Chrome only — phones do not need it.

• Is my analysis public?

  Yes, as a preview: poster, title, shot count and which cuts are open. Anyone can open a locked cut for 10 credits; once open it is visible to everyone. Hide any pack from the gallery on its page.

• What happens to the video I capture?

  We keep a copy while your cuts are being read, and the drawings we make from it stay in your library until you delete the pack. Deleting a pack removes the stored copy with it. Privacy.

• Can Cutaway rebuild the cut for me?

  Not yet. Right now Cutaway takes a video apart — the cuts, the lighting, the staging, the camera and the prompts written from those measurements. Turning them back into a new clip is the next thing we are working on, and we would rather not sell it before it is good.

• Can I get my money back?

  Failed work is refunded in credits automatically — you never have to ask. Refunds covers everything else. If something is wrong that is not on that page, ask below.

Bug reports and questions land in the same place. Replies show up right here on this page — only you can see what you asked.