Terms of Service

Cutaway (“we”, “the service”) is operated from the Republic of Korea. Payments are not handled by us — see section 6.

You must be at least 18, or old enough to enter a binding contract where you live, and you must not be barred from using the service under any law that applies to you.

Accounts are created through Google sign-in. One person, one account. Keep control of the Google account you sign in with — anyone who can use it can spend your credits.

You can delete your account yourself at any time from your account page. Deletion is permanent, and any credits you still hold are forfeited.

You are responsible for the videos you submit. By submitting one you confirm that you own it, or that you have permission to use it, or that your use is otherwise lawful where you are — including for the purpose of analysing it and generating new material from that analysis.

Since 3 August 2026 this carries more weight than it used to. A video you upload is stored for as long as its analysis exists, so submitting material you have no right to means we are holding a copy of it as well as analysing it.

There are size limits. An upload may be up to 200MB of video and 25MB of audio, and a video we fetch from a link ourselves is currently capped at 10 minutes. These are cost limits rather than judgements about your material, and they can change.

Do not submit material that:

• you have no right to use;
• sexualises minors, or depicts a real person in sexual content without consent;
• is designed to impersonate a real person in a deceptive way;
• violates the acceptable-use rules of the model providers we route work to.

We may refuse or stop a job that appears to break these rules. Our upstream model providers apply their own content filters, and a job can fail because of theirs even when it passes ours — see section 7 on what happens to your credits then.

Analysis output — shot timeline, measurements, palette, lighting and camera notes, blocking diagrams and regeneration prompts — is yours to use, including commercially.

Generated clips are yours to use, including commercially, as far as it is ours to give. Two limits are outside our control and you should know about them: the rights you hold in the sourcevideo do not change because you analysed it, and the model provider that generates a clip has its own terms about the output. Analysing someone else’s film does not give you rights in that film, and a regeneration that closely reproduces protected material can still infringe. Judging that is your call, not ours.

We do not claim ownership of your analyses or your clips. We do use them in limited ways to run and improve the service — that is set out in the Privacy Policy (section 5), and you can opt out of the improvement use.

The service runs on credits. Credits are a prepaid balance for using features — they are not money, they carry no cash value, and they cannot be transferred or exchanged for cash.

• Splitting a video into its cuts is free. You are charged when you unlock a cut’s analysis: 10 credits per cut.
• Regenerating a cut is not offered at the moment. Cutaway currently takes videos apart; the clauses below apply if and when regeneration is switched back on.
• Regenerating one cut costs 40 credits, charged in two steps.
• 10 credits produce the keyframes and show them to you. The remaining 30 credits for the clip are only charged after you approve those frames.
• Running the same cut again is a new regeneration and costs the same 40 credits.
• Purchased credits expire 12 months after purchase.
• Bonus credits granted at signup are promotional and are not refundable.

Prices and credit costs can change. A change never applies retroactively to credits you have already bought.

Purchases are processed by Polar, which acts as the merchant of record. When you buy credits, your purchase contract for that transaction is with Polar, and Polar handles billing, tax and the payment instrument. We never see or store your card number.

Prices are in US dollars and exclude VAT or sales tax, which is calculated at checkout where it applies.

Refunds are covered by our Refund Policy.

Generation depends on third-party models and it does not always succeed. Our rule is simple: if a cut fails, its credits go back. That applies whether the failure was a rejected request, a provider error, or a timeout.

A cut that finishes but disappoints is a different case. If a finished cut scores below 45 out of 100 against its original on our similarity scoring, we regenerate it once at no charge. That is once per cut, and the credits are not returned — you get another attempt rather than your money back.

Similarity scores come partly from a vision model and vary between runs by a few points. We use them to decide the guarantee above, not as a promise of quality.

Do not attempt to get around credit charging, spending limits or account limits; do not create multiple accounts to collect signup bonuses repeatedly; do not scrape, resell or repackage the service as your own. We may suspend an account we reasonably believe is doing any of these, and we will tell you why.

The service is provided as it is. We do not promise it will be uninterrupted or that a particular result will be produced. Generation capacity depends on providers we do not control, and we may pause generation to protect against runaway cost.

To the extent the law allows, we are not liable for indirect or consequential loss, or for lost profits, revenue or data. Where we are liable, our total liability is limited to the amount you paid us in the 12 months before the claim.

Nothing here removes rights you have that cannot be removed by contract — including statutory consumer rights.

We may change these terms. If a change materially affects you, we will show it in the service before it takes effect. Continuing to use Cutaway after that means you accept the change.

You may stop using the service at any time by deleting your account. We may end this agreement if you break these terms.

These terms are governed by the laws of the Republic of Korea, and the courts of the Republic of Korea have jurisdiction — without taking away any right you have to bring a claim in the country where you live, or to rely on the consumer law of that country.

Questions about these terms: support@cutawayfilm.com.